Shipping Policy

1. Processing Times

• Orders are processed within 2–5 business days (excluding weekends and holidays) after payment is received.

• Custom or made-to-order items may require additional processing time, which will be noted in the product description.

 

2. Shipping Methods & Rates

• We ship within the United States and to select international destinations.

• Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.

• Standard shipping times vary by location:

  • U.S. Orders: Typically 5–10 business days after processing

  • International Orders: Typically 10–21 business days after processing

 

3. Order Tracking

• Once your order ships, you will receive a confirmation email with tracking information.

• Tracking updates may take 24–48 hours to appear.

 

4. Delays

• We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control (e.g., weather events, postal strikes).

 

5. Incorrect Addresses

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

6. Customs, Duties & Taxes (International Orders)

• International orders may be subject to import duties and taxes, which are the responsibility of the customer.

• Customs policies vary by country; please check with your local customs office for details.

 

7. Lost or Damaged Packages

• If your package is lost or damaged in transit, please contact us at [Insert Email Address] within 7 days of the estimated delivery date.

• We will work with the carrier to investigate, but we cannot guarantee replacement or refund until the carrier confirms the claim.