Refund Policy

Refund Policy 

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.

• Products must be unused, unwashed, and in original condition with all tags/packaging intact.

• Proof of purchase (receipt, order confirmation) is required for all returns.

2. Non-Returnable Items

For hygiene and custom production reasons, we cannot accept returns on:

• Personalized or custom-designed products

• Clearance or final sale items

• Opened drinkware or accessories

• Gift cards​

3. How to Initiate a Return

1. Contact our customer service at [Insert Email Address] with your order number and reason for return.

2. We will provide return instructions and a return shipping address.

3. You are responsible for return shipping costs unless the item arrived damaged or defective.

4. Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees from the original order are non-refundable, unless the return is due to our error.

​

5. Exchanges

• Exchanges are subject to product availability.

• If the item you want is unavailable, we will issue a refund instead.

6. Damaged or Defective Items

• If your order arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund at no cost to you.

• Please provide photos of the damage for faster processing.

7. Late or Missing Refunds

• If you have not received your refund after 10 business days, check with your bank or credit card company.

• If the issue persists, contact us at info@theshiftandbloom.com.

Contact Us:
The Shift & Bloom
650 Ponce De Leon Ave

Ste.300 #1855

Atlanta, GA 30308
404-446-0430